We’ve all been there—trying valiantly to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is, you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations. I learned the ropes of what’s technically called “verbal de-escalation” from many years working in hospitals. Every year, we’d go through training on how to defuse difficult situations in which a patient, family member, or even another employee was extremely angry and seemingly out of control. What follows are the tactics that professional crisis intervention teams use, and you can learn them, too. You can use these techniques with your boss, a customer, a family member, even a stranger. Keep in mind: The closer your relationship the person, the more knowledge you’ll have of what will best work to calm things down.
0 Comments
Your comment will be posted after it is approved.
Leave a Reply. |
The FDF LifestyleThis page includes blogs, healthy articles, inspiring pictures, exercise tutorials, music, etc. No content on this site, regardless of date, should ever be used as a substitute for direct medical advice from your doctor or other qualified clinician. Archives
April 2024
Visit this section daily to become more healthy and positive.Strengthen your mind by consistently learning new information.
New articles are uploaded throughout the week. |
Live |
Life |
To |
The |
Fullest |